April 13 - Group Purchasing
Hear about the latest updates in the Group Purchasing department and what is in the works for 2021. We'll share how NCTC helps members with network expansion, highlight some of our latest suppliers, and give an overview of our new e-commerce platform, NCTC Marketplace. The session will finish out with mini technology breakouts and live Q & A with several key NCTC suppliers. Attendees will be able to choose which breakout session they want to attend.
Join us for exciting announcements about new agreements! Plus, we'll have the latest information on NCTC programs that support member broadband. Learn from your peers about the benefits of their managed Wi-Fi solutions, including success stories, and lessons learned along the way. We will also discuss SMB commercial services and some of the ways our members are serving their business community. We'll round out the day's topics with a quick overview of the IPV4 address situation and how members are addressing the shortage and/or upgrading to IPV6.
April TBA - Video
We'll The video sessions have been postponed. We are redesigning the session so we can bring you up-to-date information. We will send an announcement when we have a new date.
Reducing Customer Churn - 1:00 PM ET
PART ONE: Growth of Connected Devices and Services
In 2020, consumers in the United States and across the globe relied on their home broadband connection to an extent never before seen. This presentation addresses the growth in connected devices and services, including drivers and consumer trends as a result of COVID-19.
PART TWO: How to Take on Subscriber Churn and Win
The pandemic has accelerated what many predicted was coming––we are now in an era where consumers demand hyper-connectivity, hyper-personalization, and evolving broadband services that anticipate smart home needs.
However, increased usage of home networks brings higher demand and scrutiny of service quality, and with churn still representing a multi-billion dollar industry problem, ISPs must ensure that they build effective strategies to tackle this age-old problem.
Deliver Exceptional Customer Experiences - 2:00 PM ET
How are customers finding you and interacting? – Does your website explain what you do? Does it offer self-serve options ? How does it compare to your competition? Hear from Leann Dittman from CableOne about their self-service successes and best practices you can apply to your customer journeys.
Using customer data for customized interactions? Hear from Kimberly Biddy of EPB. She will share show EPB uses customer data to build personalized interactions vs. a generic script. She will show how building relationships is key to reducing customer churn and building brand loyalty.
Best Campaign Presentations - 3:00 PM ET
A presentation on the methodology behind successful NCTC member marketing campaigns and member Q/A.