Reducing Customer Churn - 1:00 PM ET
PART ONE: Growth of Connected Devices and Services
In 2020, consumers in the United States and across the globe relied on their home broadband connection to an extent never before seen. This presentation addresses the growth in connected devices and services, including drivers and consumer trends as a result of COVID-19.
PART TWO: How to Take on Subscriber Churn and Win
The pandemic has accelerated what many predicted was coming––we are now in an era where consumers demand hyper-connectivity, hyper-personalization, and evolving broadband services that anticipate smart home needs.
However, increased usage of home networks brings higher demand and scrutiny of service quality, and with churn still representing a multi-billion dollar industry problem, ISPs must ensure that they build effective strategies to tackle this age-old problem.
Deliver Exceptional Customer Experiences - 2:00 PM ET
How are customers finding you and interacting? – Does your website explain what you do? Does it offer self-serve options ? How does it compare to your competition? Hear from Leann Dittman from CableOne about their self-service successes and best practices you can apply to your customer journeys.
Using customer data for customized interactions? Hear from Kimberly Biddy of EPB. She will share show EPB uses customer data to build personalized interactions vs. a generic script. She will show how building relationships is key to reducing customer churn and building brand loyalty.
Best Campaign Presentations - 3:00 PM ET
A presentation on the methodology behind successful NCTC member marketing campaigns and member Q/A.
April 13 - Group Purchasing (1:00 PM - 3:00 PM ET)
Group Purchasing Updates - 1:00 PM ET
A LOT has happened with our group purchasing team over the past year and we are looking forward to sharing our exciting updates. From new and enhanced supplier relationships, to helping members with network expansion, and the advanced NCTC Marketplace, we'll demonstrate all the ways the NCTC GP team is building efficiencies to save you time and money. We'll wrap up this session with live Q & A.
Supplier Breakouts - 2:00 PM ET
From our main Zoom meeting attendees will be able to pick a breakout room of their choice and hear live and ask questions from 4 different suppliers including Adtran, CCI Systems, CommScope and Harmonic. Additional details coming soon!
Want to visit them all? Register additional attendees! Your entire company can attend for just $150 - see the registration page for additional details.
Closing Comments - 2:45 PM ET
After the breakouts we'll return you to the main zoom meeting room for closing comments for Senior Director of Procurement Solutions, Rob Smith.
April 14 - Broadband (1:00 PM - 3:00 PM ET)
Doing SMB Right - 1:00 PM ET
The SMB space is becoming more and more important to members as they expand their customer base within their existing markets and grow into new ones. This session will highlight a few members that have already found success in the SMB space and share insights that may be useful as you look to your future.
IPV4 Management & the IPV6 Transition - 1:40 PM ET
The world is running out of IPV4 addresses, and the operators that are feeling this crunch the most are many of our smaller members. In this session, we will discuss what members are doing now and what they believe they will do in the future to address the shortages of IPV4 addresses. Additionally, we will spend a little time focusing on what is happening in the IPV6 world and how members can stay up-to-date.
Managed Wi-Fi Services - 2:15 PM ET
Wi-Fi has become synonymous with the Internet, and therefore it is crucial to get it right for your customers. In this session, we will discuss changes to the NCTC offering in this space and hear directly from members about how they have implemented their premium Wi-Fi offerings.
April TBA - Video
We'll The video sessions have been postponed. We are redesigning the session so we can bring you up-to-date information. We will send an announcement when we have a new date.